To contact the Merchandise Shop:

Phone: 1-800-89-BUDDY

Email: Merchandise@bestbuddies.org

The Best Buddies Shop supports the organization’s mission: establishing a global volunteer movement that creates opportunities for one-to-one friendships, integrated employment and leadership development for people with intellectual and development disabilities (IDD). We appreciate your support to help build awareness and opportunity for individuals with IDD.

Return Policy

Due to the size and resources of the Best Buddies Shop, we are unable to accept returned merchandise. Please contact us directly with any questions on sizing and materials before placing your order.

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the shipping charges for orders from the Online Shop?
Best Buddies Shop offers shipping within the United States and Canada. The shipping fee is charged per order. When ordering multiple products on the same order, you will only be charged one shipping fee. A single order consisting of a combination of Small and Large items will only be charged at the larger rate.
Which payment methods are accepted in the Online Shop?
Best Buddies Shop accepts Mastercard, Visa and American Express credit cards as payment.
How long will delivery take?
Best Buddies Shop uses Priority Mail for delivery. Depending on where you live in the U.S. or Canada, you can expect 1, 2, or 3 days for delivery. Holidays can also delay delivery times.
How secure is shopping in the Online Shop? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party and is not stored on this website.
What exactly happens after ordering?
After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day. 
Do I receive an invoice for my order?
You will receive an invoice in the order confirmation email that is sent to you right after your payment is processed.